We believe that you will be delighted with your order but there may be occasions when you want to return or exchange your goods. If your order has been damaged in transit or is faulty or incorrect, please contact our customer services team by emailing firstname.lastname@example.org or telephone 01263 713417 Mon-Fri 9am-5pm. If you wish to subscribe to the promotional emails from this shop, please enter your Email Address and click Subscribe. All United Kingdom standard delivery orders are shipped using Royal Mail, orders are usually dispatched within 48hrs and usually take 3-5 working days to arrive after being dispatched. Orders to the European Union shipped using standard air mail usually take 10 working days to arrive after being dispatched. For countries outside of the European Union we ship orders standard air mail. Orders usually take between 15 and 20 working days to arrive after being dispatched. We believe that you will be delighted with your order but there may be occasions when you want to return or exchange your goods. we cannot accept returns for hygiene reasons on: underwear, swimwear, cosmetics, body jewellery, earrings, earphones and ear buds. Algeria, Angola, Benin, Botswana, Burkina Faso, Cameroon, Central African Republic, Chad, Comoros, Congo, Democratic Republic of the, Congo, Republic of the, Djibouti, Egypt, Equatorial Guinea, Ethiopia, Gabon Republic, Gambia, Ghana, Guinea, Guinea-Bissau, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Reunion, Rwanda, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, Swaziland, Tanzania, Togo, Tunisia, Uganda, Zambia, Zimbabwe Armenia, Azerbaijan Republic, Bahrain, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Jordan, Kazakhstan, Korea, South, Kuwait, Kyrgyzstan, Laos, Lebanon, Macau, Malaysia, Maldives, Mongolia, Nepal, Oman, Pakistan, Philippines, Qatar, Russian Federation, Saudi Arabia, Singapore, Sri Lanka, Syria, Taiwan, Tajikistan, Thailand, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam, Yemen American Samoa, Australia, Cook Islands, Fiji, Guam, Kiribati, Marshall Islands, Nauru, New Caledonia, New Zealand, Niue, Papua New Guinea, Samoa, Solomon Islands, Tonga, Tuvalu, Vanuatu Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Republic of, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland, Turkey, Ukraine Anguilla, Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize, Cayman Islands, Costa Rica, Dominica, Dominican Republic, El Salvador, Grenada, Guadeloupe, Guatemala, Haiti, Honduras, Jamaica, Martinique, Montserrat, Panama, Saint Kitts-Nevis, Saint Lucia, Saint Vincent and the Grenadines, Trinidad and Tobago, Turks and Caicos Islands Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Falkland Islands (Islas Malvinas), French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela Source.