Raydon Corporation, Port Orange, Fl. 11-2010 to 10-2011 Technical Writer Develop and produce Technical Manuals utilizing Microsoft Word 2003 for various types of Military Training Simulation Systems, including FBCB2 applications. Work closely with hardware and software development engineers for feature and customer interface design clarification. Incorporated all graphics and product photos as required utilizing Adobe Photoshop CS3, Adobe Illustrator CS3 and Corel draw as needed. Complete Parachute Solutions, Deland, Fl. 12-2006 to 11-2010 Technical Writer Develop and produce Technical Manuals for various configurations of Military Parachute Systems. Work closely with aeronautical engineers from our three sister companies for parachute design interpretation as it relates to Military Harness and Container Systems, Main Parachutes and Reserve Parachutes. Work closely with in house Master Riggers for accurate input of folding, flaking and packing procedures. Incorporate all graphics or photographs as required, utilizing Adobe Indesign CS3, Adobe PhotoShop CS3, and Adobe Illustrator CS3 as needed. Work closely with the CPS Account Executives and the Military representatives to insure compliance with DOD standards..MILSTD 40051-2A Jabil Circuits, Inc. St. Petersburg, FL 8-2005 to 6-2006 Contract Technical Writer Developed and produced Hewlett Packard Owners Guides and Service Manuals for their first generation of Rear Projection Digital Televisions. Worked closely with hardware and software development engineers for feature and customer interface design clarification. Developed and incorporated all graphics involved utilizing Coreldraw, Adobe illustrator and other vector-based programs. Worked closely with end customer to insure compliance with their corporate standards and legal compliance. Rentway Product Service. Daytona Beach, FL. 32128 1-2004 to 8-2005 Service Center Manager Managed the Daytona Beach, Florida Service Center, responsible for servicing 106 rental stores statewide. Supervised 7 Technicians, 2 office staff and 4 shuttle drivers in a service depot environment covering all product lines, Electronics, Appliances, Lawn Equipment, etc. Full P& L responsibility. Responsible for maintaining an economic unit cost of repair based on goals set by corporate office. Responsible for fleet operation of 4 shuttle trucks as well as Florida DOT regulatory compliance. Technical Publications, Editor, Electronic Service Data 2001 to 2003 Developed electronic service data utilizing in-house or sourced engineering schematics and printed circuit board layouts. Redrew schematics as required for PC presentation, using AutoCAD or Intelli-Cad. Illustrated printed circuit boards using Paint Shop Pro or Adobe Photo Shop, resulting in high quality illustrations. Processed circuit board illustrations and schematics for component location, voltage source, voltage reference and waveforms enabling final cd/dvd product to be used in the field for troubleshooting purposes. Manager, Technical Support, Digital Products 2000 to 2001 Provided technical support to all involved in servicing digital products including but not limited to DBS receivers, cable modems, digital TV set tops, MMDS, etc. Developed service strategies for the field as well as for our Mexican service center, resulting in turn around times of less than one hour per unit, as opposed to 72 hours historically Participated in and contributed to all product core team meetings for digital products to insure serviceability and customer ease of use Technical Trainer/Writer 1999 to 2000 Developed and presented field training programs and training manuals for new consumer electronic products. Provided technical training to major consumer electronics retailers and servicers (Sears, Best Buy, Circuit City, etc.) and Thomson (RCA) field service managers for further field training of the authorized service center network. Manager, Technical Support, Lodging and Healthcare Television 1989 to 1999 Provided technical support and training to all authorized commercial service centers nationwide (1,175 clients) and to the commercial television distributor network (42 clients). Identified technical field problems and developed and initiated corrective actions Ensured Hotel/Motel product satisfaction and reduced warranty costs while developing and maintaining brand loyalty. Ensured Pay-Per-View and nurse call system compatibility Identified sales support needs and provided training when required Provided technical requirements to in-house product planning and outside vendors to insure the appropriate products were developed for the hotel/motel and healthcare market A.L. Miller Source.