Jemelyn C. – IT Helpdesk / Service Desk, Digital and Graphic Artist – Upwork Freelancer from Quezon City, Philippines

- I am working full time as an IT support / Senior IT Help desk and have been in this field for more than 4 years. As such, I'm willing to offer my services for the same as a part time job here in Odesk/Upwork - My experience in the IT field includes but is not limited to: providing remote support to fix issues with computers(using CDSC, RDP, Windows remote assistance, VNC, Kaseya, Labtech, Joinme, Teamviewer), perform virus removal, data back up, file share and printer share setup, email setup on PC and mobile devices for emails linked to Exchange, managing AD and Exchange accounts, basic phone configuration/modification using PABX, performing backup checks, monitoring and attending to server alerts with some knowledge on using ILO and VMWare's Vsphere client to manage our clients servers. I also assist in creating and updating knowledge base, documentation and process for our team. - I also provide services in relation to caricature, anime character, chibi character and brochure design. Also capable of providing photo editing/photo enhancement/photo manipulation services. - I also create traditional hand drawn works which I can also transform and/or enhance to digital artworks if required by the client. - Currently using Wacom tablet along with Adobe Photoshop and Adobe Illustrator - Fluent in English - I started working here in Odesk as a part timer to gain extra income as I'd like to have some savings and also because I simply enjoy creating different works of art as drawing is my hobby! :) - You may also hire me for data entry, technical support, email / chat support as I already have a good background on this due to my current work experience in the BPO industry. - I have an average typing speed of 53 words per minute with 99-100% accuracy I assure you that I'll be offering quality service for a reasonable price. Looking forward to working with you! Kind regards, Jem Availability for work: 4 times a week 4 hours per day Source.


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